Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your personal information.
Data Protection
Compliant with Kenya Data Protection Act, 2019
Secure Storage
Your information is protected with industry-standard security
Transparency
Clear information about how we use your data
Your Rights
Full control over your personal information
Phronesis Tours is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a booking, or travel with us. We comply with the Kenya Data Protection Act, 2019.
Information We Collect
We collect personal details to provide you with exceptional safari experiences and fulfill our legal obligations. The information we collect includes:
Personal Information
- Full name
- Contact information (email, phone, address)
- Passport/ID details
- Date of birth
- Booking Preferences
- Dietary or health requirements (if provided)
- Payment information
Technical Data
- Ip Address
- Browser type and version
- Device information
- Opearating System
- Website Usage Data
- Cookies and similar technologies
How We Use Your Information
We use your data to:
Process and manage your safari bookings
We need your details to confirm reservations, issue invoices, and manage your safari itinerary
Communicate with you about your trip
Sending booking confirmations, pre-departure information, and travel updates
Coordinate with suppliers
Sharing necessary information with lodges, airlines, and transport providers
Comply with legal requirements
Meeting obligations under Kenyan law and international travel regulations
Improve our services
Analyzing feedback and usage patterns to enhance your experience
Send relevant updates
Marketing communications with your consent where required
Sharing Your Information
We may share necessary information with trusted third parties to fulfill your booking:
Trusted Partners Include:
- Safari lodges and camps
- Hotel accommodations
- Local tour operators
- Airlines and transport providers
- Payment processors
- Travel insurance providers
✓ We do not sell your data to third parties
Data Security and Retention
Security Measures
We use reasonable security measures to protect your information, including:
- Encrypted data transmission (SSL/TLS)
- Secure payment gateways
- Access controls and authentication
- Airlines and transport providers
- Regular security assessments
- Staff training on data protection
Your Rights
Under the Kenya Data Protection Act, 2019, you have the following rights:
Right to Access
Request a copy of the personal data we hold about you
Right to Correction
Request correction of inaccurate or incomplete data
Right to Deletion
Request deletion of your personal data (subject to legal requirements)
Right to Object
Object to processing of your data for marketing purposes
To exercise these rights or raise a complaint, contact us at privacy@phronesistours.com
Cookies
Our website uses cookies to improve your experience. Cookies are small text files stored on your device that help us:
- Remember your preferences and settings
- Understand how you use our website
- Improve website performance and functionality
- Provide relevant content and offers
You can manage cookie preferences via your browser settings. However, disabling cookies may affect website functionality.
Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. The latest version will always be posted on our website. We recommend reviewing this policy periodically.
Your Consent
By using our services or providing your information, you consent to the practices described in this Privacy Policy.
Privacy Questions or Concerns?
We’re committed to protecting your privacy. If you have any questions about this policy or how we handle your data, please don’t hesitate to contact us.