Booking Information
Tour Booking Terms & Payment Conditions
Deposit & Final Payment
Secure your safari with the required deposit based on tour duration. The remaining balance is payable shortly before travel, as stated in your booking confirmation.
Cancellation & Refunds
Cancellation charges depend on how close to departure the booking is cancelled. Any eligible refund is processed back to the original payment method, less applicable administrative and supplier charges.
Booking Conditions
All bookings are subject to availability, supplier terms, park fee changes, and final confirmation. Guests are strongly advised to review payment, insurance, liability, and travel requirement details before travel.
Safari Tour Cancellation Policy
Cancellation charges are based on the point at which services have already been secured on your behalf.
Cancellation Charges for Kenya & Tanzania Safaris
Payment Terms
Deposit levels vary by tour length, while the balance is payable shortly before travel.
Website Prices & Surcharges
Website rates should be treated as guideline pricing unless otherwise stated in the final quotation.
Prices Typically Exclude
- Passport or visa fees
- Border taxes where applicable
- Tips for drivers, guides, or hotel staff
- Travel insurance
- Additional excursions
- Personal expenses
Payment Methods
Designed to reassure guests and reduce payment confusion at the point of booking.
Preferred Method – Credit / Debit Card
- Visa, Mastercard, and American Express can be accepted via a secure online gateway.
- After confirmation, the guest receives an invoice and secure payment link by email.
- No transaction fee is charged by the company for deposit or full payment by card.
- Card issuers may still apply their own international processing fees.
General Booking Conditions
These conditions help manage expectations while protecting both the guest and the operator.
During the Safari
- Guests should report any issue immediately to the Tour Manager, Consultant, lodge manager, or driver/guide.
- Prompt notice gives the operator a fair chance to resolve the matter on-site.
- If the issue is unresolved, a written complaint should be submitted within 30 days after return.
Safari Risks, Insurance & Guest Responsibility
This section is important because safari travel naturally includes risks that should be stated clearly.
Wild Animals & Safari Environment
- African safaris involve proximity to wild animals, and while incidents are rare, they cannot be fully ruled out.
- Some safari camps are unfenced, meaning wildlife can move through the property at any time.
- Guests should follow all guide and lodge safety instructions without exception.
Responsibility & Liability
This block should remain clear and visible because it addresses supplier relationships and unavoidable travel disruption.
Operational Responsibility
- Safari travel in Africa may involve remote areas, rough roads, weather disruption, and limited medical facilities.
- The tour company may act as an agent for hotels, airlines, transport providers, and other independent suppliers.
- Accommodation or itinerary changes may be made where required due to weather, road conditions, airline changes, or other events beyond control.
- All baggage is carried at the passenger’s own risk.
Law, Jurisdiction & Complaints Procedure
Finish the page with the legal framework and a direct, understandable complaints process.
Law & Jurisdiction
These terms are governed by the laws of the Republic of Kenya. Any dispute arising from the booking contract may be handled by the Kenyan courts or resolved through arbitration in Kenya.